Quality improvement: the motivation and means of starting the process / D.M. Lascelles, B.G. Dale
one God but many prophets / Max Hand
Delighting the customer / David Baines
The tools and techniques of total quality management / Tony Bendell, Ted Merry
the Sony way / Hiro Nakamura
In pursuit of customer satisfaction / Peter Pring
Training for total quality: British Steel shows the way / David Procter
an endless journey / Ken Sanders
a new dimension in quality / Henry Neave
The quest for total quality at Rank Xerox / Richard Coleman
A role for managers in total quality / Brian Plowman
The role of the British Quality Association / Douglas Denyer
Communicating quality / Bill Quirke.
