Patron behavior in libraries: a handbook of positive approaches to negative situations

Down and out in the reading room : the homeless in the public library / Bruce A. Shuman

Mentally ill patrons / Charles A. Salter and Jeffrey L. Salter

Opposites attract : young adults and libraries / Patrick Jones

Older adults : problems and needs / Linda Marie Golian and Linda Lou Wiler

Deinstitutionalized and disabled patrons : opportunities and solutions / Fay Zipkowitz

Problems with patrons in the academic library / Emerita M. Cuesta

Crime in academic libraries / Mary M. Harrison, Alison Armstrong, and David Hollenbeck

Legal issues regarding library patrons / Katherine Malmquist

Sexual harassment in the library ; Sexual behavior in libraries / Denise J. Johnson

Active listening : alleviating patron problems through communication / Nathan M. Smith

Developing and implementing a patron behavior policy / Linda A. Morrissett

Literature on library patrons : an annotated guide / Beth McNeil.