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Managing sport organizations: responsibility for performance
Publisher
Routledge
Publication Date
2013
Edition
3rd ed.
Language
English
Description
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Table of Contents
From the Book - 3rd ed.
List of illustrations
1. The Sport Management Challenge and the Branded and Licensed Sport Product Industry
Introduction
So you want to work in sport? How's your brand?
Check the stats
Inside look: China's Michael Jordan wants you (to buy his shoes)
Historical perspectives
Defining organizations and management in sport
Understanding management and its relationship to sport
Management as shared responsibility
The new sport management environment
Quality
Innovation
Speed and flexibility
Sustainable growth
Integrity
Applying management theories to the branded and licensed product industry
Influential early ideas
More recent contributions
Epilogue: UA for her
Summary
Management exercise: Linsanity™ (or maybe Linderella™)?
Questions for you to consider
2. Globalization and Ethics and International and Olympic Sport Industry Segments
Introduction
Check the stats
International sport: an overview
Inside look: I go to Rio
The globalization of sport
The organization of the Olympic Movement and other key international sport organizations
Sport organizations pursuing global markets
Social responsibility and ethics
Socially responsible organizations
Two views of social responsibility
Ethical conduct of individuals
The diversity challenge
Guidelines for managing diversity
Epilogue: red, white, and blue - but made in China
Summary
Management exercise: these colors don't run - mercenary athletes?
Questions for you to consider
3. Information Technology (IT) Management and the Sport Media
Introduction
Check the stats
Inside look: ESPN and navigating the multi-platform world
The sport media industry segment
Improved performance through information technology (IT)
Information technology (IT)
Information systems
Organization-wide feedback on performance
Enhanced communication through IT
Product and service innovations through IT
The management challenges of IT
The need to convert data into information
Ensuring information is on "TRAC"
Information overload and poor systems mismanagement
The continuous training challenge
The question of security
Negative consequences of IT growth in sport
Epilogue: tweeting for dollars
Summary
Management exercise: Pro Sports Collectibles
Questions for you to consider
4. Developing Goals and School and Youth Sports
Introduction
Check the stats
Inside look: SSM - the patron saint of prep hockey
Developing effective goals
Specific enough for focus and feedback
Meaningful enough to motivate
Accepted by the participants
Realistic yet challenging
Time-framed
Why goals improve performance
Blueprint for performance
Basis for feedback
Focus attention on the right agenda
Basis for cooperation and teamwork
Criteria for decisions
Problems with goals
Measurability
Stress
Too narrow a focus
Too many goals
Guidelines for creating a goal-based organization
Network
Prioritize among specific goals
Benchmarking: set goals from the outside in
Build in flexibility
Epilogue: vision again, but this time with soccer
Summary
Management exercise: land of the free (except for youth soccer players)
Questions for you to consider
5. Decision Making and the Health and Fitness Industry
Introduction
Check the stats
Inside look: work it out
The health and fitness industry
Decision making in the sport organization
The decision-making process
Six decision steps
The decision maker
Groups and decision making
Advantages and disadvantages of involving others
Levels of involvement in the decision-making process
Groupthink: a potential problem with group decisions
Ethics and decision making
Epilogue: the Walmart of fitness clubs
Summary
Management exercise: teams at Mile High Performance Fitness Clubs
Questions for you to consider
6. Strategic Management and the Sport Facilities Industry
Introduction
Check the stats
Inside look: can a minor league ballpark anchor a downtown renaissance?
Sport facility management
Managing the various types of sport facilities
The role of the sport facility manager
The strategic management approach to planning
Step 1. establishing the organization's direction
Step 2. analyzing the situation - comparing the organization to its environment
Step 3. developing strategy
Step 4. implementing strategy
Step 5. ensuring strategic control
Continuous improvement
Service quality
Summary
Management exercise: hoop hysteria
Questions for you to consider
7. Designing the Organization and the Sport Agency Industry
Introduction
Check the stats
Inside look: knocking on heaven's door
Sport agency defined
Historical influences
Ethics and sport agency
Organizational design and sport agency
The essential elements in organizational design
Traditional models of organizational design
Flexible models of organizational design
Teamwork
Conditions for effective teams
The challenge of converting to team-based work
Teamwork: the bottom line
Epilogue: nice guys finish …
Summary
Management exercise: golfs Mr. 100
Questions for you to consider
8. Motivation and Leadership and Intercollegiate Athletics
Introduction
Check the stats
Inside look: is the BCS "Fiesta" over?
The intercollegiate athletics sport industry segment
Establishment and evolution
Understanding performance motivation
Goal theory
Reinforcement theory
Needs theory
Expectancy theory
Theory into practice: creating a high-performance work environment
Engaging, challenging goals
Training
Performance incentives: creating a stake in achieving success
Involving employees: sharing responsibility for performance
The leadership factor
The psychology of the leader
The power of expectations
Leadership behavior
Leadership and communication
Summary
Management exercise: Pac-10 + 2 + ? = >?
Questions for you to consider
9. Human Resource Management and the Tour Sport Industry
Introduction
Check the stats
Inside look: can Stephen get a job?
The tour sport industry segment
Human resources in sport organizations
The importance of human resource management
Human resource management systems
Human resource planning
Job analysis: assessing current capabilities
Position descriptions
Understanding strategic requirements
Formulating and implementing the human resource management strategy
Staffing
Recruiting new employees
The selection process
Training and development
Selecting the most appropriate instructional approaches
The fundamentals of effective learning
Performance evaluation
Performance evaluation formats
Performance evaluation and equal employment opportunities
Compensation
Base pay
Performance-based pay
Benefits and other non-financial compensation
Employee wellness
Safety and the U.S. government
Alcohol and substance abuse
A wellness approach to employee health
Employee relations
Unions and collective bargaining
Sexual harassment
Americans with Disabilities Act
Family and Medical Leave Act
Summary
Management exercise: you are Stephen Paul
Questions for you to consider
10. Managing Change and the Professional League Sport Industry
Introduction
Check the stats
Inside look: America's game
The challenge of change in professional sports
Professional league sports: an overview
Understanding change in sport organizations
Categories of change in professional sport
The domino effect of change
Identifying the change
Developing the vision
Force field analysis
Implementing the change process
Stage 1. unfreezing - reducing the resistance to change
Stage 2. the actual change
Stage 3. refreezing/re-architecting
Managing continuous change
The "calm waters" versus "white-water rapids" metaphors
Thriving on chaos: the innovative organization
The learning organization
Epilogue: MLS International
Summary
Management exercise: Goodell to great
Questions for you to consider
References
Index
Author Notes
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Contributors
ISBN
9780415626774
041562679
9780415626798
9780203550281
041562679
9780415626798
9780203550281
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