The 12 steps to a community-led library

Part 1: Foundations

Community-Led Planning 101: What it Means and Why it Matters

Relationship to Equity, Diversity, Inclusion, and Social Justice

How to Conduct Community-Led Planning

Assessing your Library's Community-Led Capacity

The Community-Led Capacity-Building (CoLaB) Model

Part II: Phase One: Inspirational Change

Set Clear Expectations

Train for Understanding, Not Procedure

Connect to Core Values

Part III: Phase Two: Transformational Change

Foster a Growth Mindset

Develop Psychological Safety for a Culture of Inclusive Innovation

Make Time and Space for Reflection

Prioritize Interpersonal Skills and Cultural Humility

Apply Prior Knowledge

Build Community Knowledge through Relationships

Part IV: Phase Three: Operational Change

Give Staff Time and Authority to Build Relationships

Make It Everyone's Work

Measure Success through Relationships

Part V: Evaluating, Adapting, and Troubleshooting

Conclusion: Moving Forward and Coming Back