From the Book - First Touchstone hardcover edition.
The Many Faces of "I'm Sorry"
Five Ways to Ruin an Apology
More Wimpy, Overblown, and Downright Relationship-Busting Sorrys
Apologizing Under Fire: How to Handle Big-Time Criticism
The Secret Life of the Non-Apologizer
"He's so Defensive!" What Do You Have to Do With It?
to Accept the Olive Branch
When Reconciliation Grinds to a Halt
The Most Stunning Apology I Ever Witnessed
"You Need to Forgive" and Other Lies That Hurt You
The Two Most Powerful Words in the English Language.